Guides
What’s the difference between a guide and a custom plan?
A guide gives you everything worth knowing about a place: what to see, where to stay and eat, what it costs, and our tips. A custom plan is made for your dates and every day of your trip: where to be, when to leave, how far to drive and what it will cost.
How do I read a guide after buying it?
An account is created for you right after payment. Log in and open My guides. You can read your guides on a phone, tablet or computer.
Can I download a guide?
No, guides are read online. That way you always see the latest version: when we update prices or tips, the changes show up in your account too.
How long can I read a guide?
Each guide page shows how long access lasts before you buy. If no end date is shown, the guide stays in your account for as long as this website runs.
Can I share a guide with friends?
No. A guide is for you and your travel companions only. Copying, forwarding, publishing or otherwise distributing its content is not allowed, and neither is sharing your login.
How up to date are the prices?
Every price comes with the date we checked it. Prices set by others (hotels, transport, attractions) can change, so please check before you book.
Custom trip plans
How do I order a custom plan?
Fill in a short questionnaire about your trip: where and when you’re going, who’s travelling, how you get around, your budget and what you love. Then you pay, and we get to work. Start here.
How soon will I get my plan?
Within 3 working days of payment. You’ll find it in your account under Trip plans.
Can I ask for changes?
Yes. Once you’ve read the plan, you can ask for one round of changes and we’ll make them.
What kind of trip is the plan for?
Trips of up to 10 days. You choose the destination: a country, region or city.
What if my wishes can’t work?
If a request can’t work (say, five countries in three days), we’ll email you before we start and suggest a change or refund you.
Payments and refunds
What currency are prices in?
Euros, including any taxes that apply.
Can I get a refund for a guide?
When you buy, you agree that the guide opens straight away, so the 14-day right of withdrawal no longer applies. If a guide doesn’t open or has errors, write to us and we’ll fix it or refund you.
Can I cancel a custom plan?
Within 14 days of ordering. If we’ve already started, we refund the price minus the work already done. Once the plan is delivered, it can’t be cancelled.
Anything else
How can I contact you?
Write to hello@letstravelguides.com. We reply within two working days.