Last updated: 29 September 2026
Who is responsible for your data
Let’s Travel Guides, run under a Lithuanian individual activity certificate No. 705447, Kaunas, Lithuania. Email: hello@letstravelguides.com.
What we collect and why
- Account and orders: name, email address, billing details and what you bought. We need them to give you access, send receipts and keep accounting records (contract and legal obligation).
- Custom plans: the answers you give us about your trip. We use them only to prepare your plan (contract).
- Messages: what you write to us by email (legitimate interest in answering you).
- Newsletter: your email address, only if you subscribe (consent). You can unsubscribe at any time.
Payments
Payments are handled by our payment provider. We never see or store your full card details. Our payment provider is Montonio (montonio.com).
Cookies
We use cookies needed for the shop to work: your cart, login and checkout. If we ever add analytics or advertising cookies, we will list them here and use them only with your consent.
Who we share data with
- Our hosting provider, Hostinger, which stores the website.
- Our payment provider, Montonio, to process payments.
- Authorities, when the law requires it.
We don’t sell your data.
How long we keep it
Account data while your account exists. Order and accounting records for as long as Lithuanian law requires (usually 10 years). Trip plan answers for as long as your plan is in your account, unless you ask us to delete them.
Your rights
You can ask to see, correct, delete or download your data, object to its use, or withdraw consent. Write to hello@letstravelguides.com. You can also complain to the State Data Protection Inspectorate of Lithuania (vdai.lrv.lt) or your local data protection authority.